Frequently Asked Questions (FAQ)

Frequently Asked Questions

1. How long does shipping take?

Standard shipping takes 7–14 business days. Express shipping takes 3–7 business days. Delivery times may vary depending on your location and carrier.

2. Do you ship internationally?

Yes, we ship worldwide! Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

3. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number on the carrier's website to track your package.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please refer to our Refund Policy for full details.

5. Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placement. Please contact us as soon as possible if you need to make any changes.

6. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods available at checkout.

7. My item arrived damaged. What should I do?

We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damaged item, and we will arrange a replacement or refund.

8. How do I contact customer support?

You can reach us through our website at shoppurekith.com. We aim to respond to all inquiries within 1–2 business days.